Beyond the Value Chain: What Adrian Slywotzky’s Books Teach Us About Modern Strategy

Customer loyalty is a trap. Customer profitability is the goal. 3. The Art of Profitability (2002) The Core Idea: Profitability is not a science or a spreadsheet exercise. It is an art form —a set of 23 distinct "profit models" that great leaders instinctively know how to mix and match.

This is Slywotzky’s most recent and urgent work. He argues that traditional marketing (awareness → consideration → purchase) is dead. In its place is the Demardian Economics : The scarcest resource today is , but the most valuable resource is customer action .