FreeLibrary(dll); return 0; If you meant something else by – e.g., a specific COPC certification-related library , an integration with a particular contact center platform (Genesys, Avaya, Cisco) , or a DLL for a different OS – please clarify and I’ll refine the example.
I’ll assume you’re asking for a (e.g., a shared library that implements certain call center / customer service performance management functions, likely for integration with telephony or workforce management systems).
// Log interaction end (calculate handle time, service level impact) COPCDLL_API int __stdcall CopcLogEnd(const char* interactionId, int abandoned);
void __stdcall CopcShutdown(void) logEvent("CopcShutdown"); activeCount = 0; COPC DLL
if(init && start && end && sl) init("Agent007", "PremiumSupport"); start("INT-001"); Sleep(2000); end("INT-001", 0); printf("Service Level: %.1f%%\n", sl("PremiumSupport"));
It exports a few functions that could be used by a CTI or reporting system. #ifndef COPCDLL_H #define COPCDLL_H #ifdef BUILDING_COPC_DLL #define COPCDLL_API __declspec(dllexport) #else #define COPCDLL_API __declspec(dllimport) #endif
// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup); FreeLibrary(dll); return 0; If you meant something else
double __stdcall CopcGetServiceLevel(const char* skillGroup) // Dummy implementation: always return 85.0% // Real: compute answered within threshold / total offered return 85.0;
#ifdef __cplusplus
// Log an interaction start (call, chat, etc.) COPCDLL_API int __stdcall CopcLogStart(const char* interactionId); "[%02d:%02d:%02d] COPC: %s\n"
// Cleanup resources COPCDLL_API void __stdcall CopcShutdown(void);
return -1; // not found
int __stdcall CopcInit(const char* agentId, const char* skillGroup) if (!agentId
// Dummy internal logging static void logEvent(const char* msg) char buf[512]; SYSTEMTIME st; GetLocalTime(&st); sprintf(buf, "[%02d:%02d:%02d] COPC: %s\n", st.wHour, st.wMinute, st.wSecond, msg); OutputDebugStringA(buf); // logs to debug output / can write to file